Saturday, November 30, 2019

What difference does knowledge of the Argonautica Essay Example

What difference does knowledge of the Argonautica Essay What difference does knowledge of the Argonautica by Apollonius Rhodius make to the reading of the Aeneid by Vergil? Introduction The thematic and structural relationship between theArgonauticaand theAeneidhas been a fertile land for the publication of important academic commentary. On the strictly actual degree, the proposition contained in the rubric to this paper can be answered in a simple and instead emphasized negative. TheAeneidcan be read as a freestanding heroic poem work without restriction or via media ; a cognition or acquaintance with theArgonautica( or theIliad, as is besides discussed in academic circles ) is non required to either understand or to appreciate the narration of theAeneid. TheAeneidcan be read for both pleasance and aim without mention to any external beginnings, including theArgonautica. We will write a custom essay sample on What difference does knowledge of the Argonautica specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on What difference does knowledge of the Argonautica specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on What difference does knowledge of the Argonautica specifically for you FOR ONLY $16.38 $13.9/page Hire Writer This paper will research the proposition that a sensible cognition of theArgonauticapermits theAeneidreader to see a deepness of comprehension and a fuller grasp of the historical context and related mentions, construction, and literary devices employed by Vergil. For a authoritative bookman such as Richard Hunter, theArgonauticahas been declared indispensable to formation of theAeneid[ 1 ],rendering a survey of theArgonauticaan imperative as opposed to an option. This paper will research each of these distinguishable positions to progress a thesis that flows of course from the rubric – the reading of theAeneidis made more complete if cognition of theArgonauticais a tool available to the reader. In the undermentioned analysis, the termcognitionis given a wide application. Knowledge will be discussed non merely as that fluxing from the survey available within the boundaries of theArgonauticatext, but besides that information refering the history of Apollonius, his cultural environment, and the beginnings and assorted other renditions of the myth of the Golden Fleece that predate theArgonautica. All cognition of theArgonauticain both these direct and indirect agencies provides an sweetening of the grasp of theAeneidthat is will necessarily take to the fullest possible apprehension of the relationship between these plants. Individual transitions from both theAeneidand theArgonauticaare referenced in this paper where necessary to spread out upon any point that is sought to be advanced ; nevertheless, the push of this reappraisal is non to declaim or to name in drumhead signifier isolated poetries from either work, but to supply a wide analysis that identifies the important points necessary to understand the relationship between theArgonauticaand theAeneid. The Origins of theArgonautica At the clip that Apollonius composed theArgonauticacirca 250 BC [ 2 ] , the fable of Jason and his Argonauts was one rooted in antiquity. The Argonaut fable is referenced in both theOdysseyand theIliad[ 3 ] ; it is apparent that the myth exerted a considerable literary influence for several hundred old ages prior to the authorship of Apollonius [ 4 ] , an influence that peculiarly continued with regard to the coevals of Hellenistic authors of which he was a portion ( 323 BC to 31 BC ) . Apollonius lived and wrote in the metropolis of Alexandria during its most dynamic and culturally centred period. Art, scientific discipline and assorted scholarly chases were encouraged in the booming metropolis. The rational pulsation of Alexandria was directed by its fantastic library, a installation said to possess over 200,000 axial rotations of paperss. [ 5 ] TheArgonautica A drawn-out scrutiny of the narration of theArgonauticais unneeded for the intents of this paper ; a brief sum-up will help in following the analytical points made farther in this reappraisal. TheArgonauticais founded on a well known narrative from Grecian mythology. The full heroic poem has a figure of distinguishable constituents. It is testament to the presumed acquaintance of the myth with his intended audience that Apollonius maintains a really brief debut to his heroic poem ; Apollonius must be assumed to hold understood that a drawn-out thesis about the beginnings of Jason and his pursuit for the Golden Fleece were unneeded for his audience [ 6 ] . The first part of the Argonautica describes the beginnings of the Golden Fleece from the random-access memory of Helle and Praxius. Zeus finally took charge of the Fleece and placed the Fleece under the guard of a firedrake. Mugwump of the actions taken in relation to the Golden Fleece, King Pelias of Iolcus heeds a warning made by an prophet that he must mind the reaching of a adult male have oning one sandal. Jason’s reaching before Pelias appeared to carry through the prophesy and Pelias manoeuvred Jason into the premise of a pursuit to seek the Golden Fleece. Apollonius intervention of the myth of Jason and the Argonauts – a drumhead Apollonius takes the ancient Argonaut myth and expands it to encompass a figure of wide subjects that are developed in the class of the ocean trip of Jason and his crew. The cardinal subjects in this respect are: love ( of which the actions described in the narrative refering the island of Lemnos is a outstanding illustration ) the over arced impression of the quest making friendly relationships and contrasting illustrations of the maltreatment and misdemeanor of friendly relationship the regard and related fright of Zeus and the lesser Gods, tempered by illustrations of humanity among the Gods ( noted below ) the apparently random nature of the events that affected Jason and his crew throughout their ocean trip Against these wide and of all time present subjects Apollonius draws his heroic poem hero, Jason. The mode in which Jason is portrayed through the class of theArgonauticais deeply of import to any comrade reading of theAeneid. In Jason, Apollonius renders a character that would be recognised in modern literature as ananti-heroor protagonist every bit much as they would be identified as a classical hero ; Jason is likely one of the first literary creative activities in known history to be developed in such a manner. The mode in which Jason is depicted throughout the Argonautica resonates in the ulterior creative activity of Vergil’s Aeneas. Jason may de defined in modern footings as an anti-hero through a close scrutiny of his personality and his behavior. He begins the ocean trip with the Argonauts in a place of undoubted leading. He is shortly revealed as the antithesis to the resolute epic leader ; at assorted points his leading boundary lines on the drifting and the ineffective. At other occasions in the ocean trip he is accused of cowardliness. Jason and his assorted romantic relationships including those on the island of Lemnos support a decision that Jason was flawed in his moral mentality. He appears at a figure of points in the narrative to be both down ( such as his reaching at Colchis, as he prepared to retrieve the Golden Fleece ) and spiritually isolated from his crew. [ 7 ] There are few modern-day comparings to the mode in which Apollonius portrays Jason. The traditional Greek literary hero to that clip had been an incarnation of many superior virtuousnesss. In heroic poems written prior to theArgonautica, the hero was constantly a tall, good formed adult male of baronial bearing and demeanor. Such characters were a popular stereotype – the athletic and brave leader of work forces that was closer to god than mortal, a vanquisher of every challenge they of all time faced. An grasp of Jason as a classical precursor to the anti-hero theoretical account aids in the development of a comrade apprehension of theAeneid. Aeneas is a epic character who is besides flawed and one whom Vergil wishes his audience to accept as obviously human. Another going from the earlier authoritative illustrations of the heroic poem manner was the mode in which the Gods were portrayed in theArgonautica. The over siting respect for the powers of the Gods who involved themselves at any clip with the mortal universe in theArgonauticawas one of fright, but at assorted times Apollonius imbues the Gods with plainly human and less awful features. A compelling illustration of this touch of mortality in the Gods was the attempt made by Athena and Hera to seek out the goddess Aphrodite to set up for Medea to fall in love with Jason. [ 8 ] Academic observers have characterized the word picture of the scheming of theseArgonauticaimmortals, in contrast to the reverent intervention of the Gods by Homer, as a puting similar in its tone to one that Apollonius might hold described if he were detecting a group of ladies in waiting at an 18th century European royal family. [ 9 ] Important literary characteristics of theArgonautica A unequivocal listing of every illustration of the literary devices and techniques that set apart theArgonauticafrom what had passed before in the history of Grecian literature, with a corresponding recitation of how each bears an of import relationship to theAeneid, would probably function to render the chief points of this analysis excessively diffuse. However, a figure of illustrations may be highlighted to exemplify how Vergil used assorted characteristics from theArgonauticato to the full develop the Aeneid [ 10 ] . These characteristics include: ( I ) the focal point of Apollonius upon erotism ( two ) the fluctuation in the tone and the usage of the first individual remarkable employed at points throughout the work ( three ) the usage of allusion aiton, the usage of a brief account incorporated into the flow of the narrative sing a peculiar facet of the larger narrative and narrative assorted pragmatism techniques the sense of purpose present in each hero ; both Jason and Aeneas are end driven and for the most portion absorbed in their several pursuits Defects of theArgonauticathat impact upon its consideration sing the Aeneid As obliging a rendition of the ancient Grecian myths as theArgonauticaconveys, the Apollonius heroic poem has been subjected to important unfavorable judgment both with regard to its content and its building. These critical observations possibly summarized as follows: TheArgonauticais an imbalanced work that lacks all right building ; events are sometimes described in one transition and the undermentioned narrative transition apparently unfolds in a distant topographic point, ensuing in spreads in the narrative [ 11 ] TheArgonauticais a narrative that unfolds over a series of long narrative transitions that describe episodes that are non ever neatly connected to one another in the true heroic poem manner [ 12 ] TheArgonauticaand Vergil in a historical context Born in 70 BC, Vergil wrote the Aeneid in the wake of the most disruptive period of Roman history to that clip. In the old ages taking up to the creative activity and the completion of the Aeneid, the Roman province had sustained the civil war of Caesar versus Pompey, and the results of the conflicts of Philippi and Actium ( 31 BC ) . There is no inquiry that by clip of theAeneid, theArgonauticawas a well regarded and widely available beginning of both inspiration and text stuff for Vergil. With mention to theArgonauticawritten over 200 old ages earlier, theAeneidinvokes three distinguishable modern-day literary traditions, viz. : the intended public usage of the work ; the heroic poem was created as a public statement the mythology of the long and involved heroic poem the dry tradition of the heroic poems of the Alexandrian period ( including theArgonautica) [ 13 ] While he draws upon a different and Trojan centred mythology, Vergil like Apollonius reaches deep into his available recorded history to show theAeneid. Aeneas had foremost been described as a epic figure in the earlier Grecian plants in the 5th century BC. Important manner and content similarities between theArgonauticaand theAeneid There are legion scholarly interventions of theArgonauticaand theAeneidthat circumstantially analyse each work for similarities. A figure of of import general relationships must be understood to appreciate the influence of theArgonauticaupon Vergil [ 14 ] . Like Apollonius, Vergil is non a slave to literary convention. The usage of the explanatoryaitonis an illustration common to both. In general footings, each heroic poem succeeds in avoiding predictable and formulistic narrative relation. Each author had exposure to profound and immediate cultural influences. For Vergil, it was the late ended series of civil wars. Apollonius wrote in the influential domain of Callimachus, librarian and custodian of the great library of Alexander. Both heroic poems are uncomplete ; theArgonauticaterminals at the 8th book of the heroic poem and the narration is clearly capable of being extended. TheAeneidhas gaps in its construction that confirm that it was non finished at the clip of Vergil’s decease. Each of the heroic poem heroes is directed to fulfill a end ( the pursuit for the Golden Fleece, the conflict to make Italy and set up domination over the state ) Although the several narrations are non complete or are otherwise missing from a literary position, both heroic poems convey a sense of completeness on the several parts of their heroes ; each accomplishes the aim that they were tasked to seek throughout the narrative. At assorted points in both theAeneidand theArgonautica, the reader can clearly feel the rules of rapprochement, peace and forgiveness that transpire as a portion of the securing of the larger nonsubjective [ 15 ] . The relationship between Jason and Medea as depicted by Apollonius is reworked into the Aeneid in the signifier of the love affair between Aeneas and Queen Dido. While Vergil alters the nature of the love matter, the sense of what transpired on the island of Lemnos is revived in theAeneid. Decision As noted in the Introduction, cognition of theArgonauticais non indispensable to the reading of theAeneid. It is suggested that the powerful linkages between the two plants, in affairs of historical mentions, literary construction and the portraiture of its heroes that theArgonauticais a extremely desirable requirement survey to procure an optimum apprehension of theAeneid. The relationship between the two plants is non symbiotic but one where theArgonauticaexerts significance influence upon the ulterior work [ 16 ] . One may reason that Homer continued to exercise a greater influence upon Vergil than did Apollonius. Such would be the topic for a ulterior paper. Bibliography Beye, C.R. and John Gardner,Epic and Romance in the Argonautica of Apollonius. Carbondale: Southern Illinois University Press, 1982 Beye, C.R. Vergil and Apollonius. In: Christine Perkell.Reading Vergil s Aeneid: An Interpretive Guide.1999 Beye, C.R.Ancient Epic Poetry: Homer, Apollonius, Virgil. 1993 Boardman, J. et Al ( ed. )Oxford History of Greece and the Hellenistic World Oxford, 1991 Knox, Bernard ( ed. )Norton Anthology of Classic LiteratureNew York: 1993 Nelis, D.P.Vergil s Aeneid and the Argonautica of Apollonius Rhodius. Leeds: Francis Cairns, 2001 Putnam, MichaelC. J. Virgil s Aeneid: Interpretation and Influence. Chapel Hill, NC: University of North Carolina Press, 1995. Rhodius, ApolloniusJason and the Golden Fleece: The Argonautica.Translated by Richard A. Hunter. Oxford: Oxford University Press, 1995. Toohey, Peter. Reading Epic poem: An Introduction to the Ancient Narratives. New York: Routledge, 1992 Wallace, Andrew. Placement, Gender, and Pedagogy: Virgil s Fourth Georgic in Print. Renaissance Quarterly 56.2 ( 2003 ) : 377 1

Monday, November 25, 2019

What Patriotism Means to Me Essays

What Patriotism Means to Me Essays What Patriotism Means to Me Essay What Patriotism Means to Me Essay What Patriotism Means To MePatriotism, the very sound of the word compels in my heart feelings of loyalty and pride like winter brings snow. I feel loyalty for my country and my countrys ideals and I feel pride for those before me who fought and sacrificed for the freedom of my country.I love and honor my country I feel a sense of duty to this country that has been my home since my birth. As I look at the pages of our countrys history I am inspired by those who have spoken out and fought against those who have threatened our countrys security and ideals.Our forefathers had dreams of a nation with liberty and justice for all. They gave all they had, every single ounce of strength to make that dream come true. Therefore they waged war against one of the most powerful empires of the time so that they could remain true to their ideals.Patrick Henry is one of the examples of patriotism in that time. His words Give me liberty or give me death stir feelings of pride and courage in me. I am proud to live in a country with such heritage. As I hear those words I am filled with courage to stand up for my country and its ideals.General Dwight D. Eisenhower had courage to invade France and lead our Allied troops against those that threatened not just our but world security. Also he was willing to sacrifice his life for the freedom of the world. To me patriotism is not only fighting for the freedom of our country but also for the freedom of man.Martin Luther King Jr was willing to lead a movement against segregation in our nation. In fact he had the courage to tell our nation that it’s policy of segregation was wrong. To me, he is a true patriot not only being willing to fight for our country but willing to try to change it so that our ideals are preserved. He caused a surge of patriotism.I request you America to fight to keep the flame of patriotism alive. We are our countrys future. We must dig deep inside ourselves and find the courage

Friday, November 22, 2019

Applied Business Research Report

Several academicians have established the implication of faithfulness in the service industries and at the same time, it has probable impact on the overall expansion of the suitable competitive border too for the service firms. However, it can be stated that this might be accredited to the exceptional character of services, augmented enslavement on the technologies and superior consumer participation in the entire delivery of services. A base of the trustworthy consumers can perform marvel in terms of the financial rewards and the original commerce projections as captivating a new customer can charge as much as 6 times more than the charge of keeping an old one. Therefore, it can be stated that the customer loyalty clearly brings several momentous benefits to the existing business and calls for a deeper exploration into the features that act as its inventor and make a payment in its augmentation. Baumann, Elliott and Burton (2012) have stated that customer loyalty is convoluted and d ynamic as well as changing with the course of time. Benoit and Van den Poel (2012) have mentioned in his research work that why customer satisfaction as well as customer loyalty is so important and the answer of this question in one word is revenue. It can be seen that the satisfied customers spend huge amount of money, refer more number of the new consumers and support the trade longer than the discontented consumers. Therefore, it can be stated that this all leads to more profits for the trades that can maintain their customers well contented. However, it can b e easily stated that the companies striving to maximize the amount of returns must critically believe investing in a consumer contentment and the faithfulness research curriculum. It can be stated that the rationale of this particular research document is to talk about the importance of consumer faithfulness and its consequence in the contemporary commerce ground throughout a wide-ranging examination literature. Furthermore, it seeks to discover a variety of things that serve as previous circumstances towards consumer loyalty development procedure. In order to understand the importance of customer loyalty on the business performance, Muthoot finance has been selected and the entire research work would try to shed light on these aspects from several perspectives. Therefore, it can be stated this specific research work has tried to represent the importance of customer relationship management as well as customer loyalty for Muthoot finance that wishes to be successful enough and gain enough competitive market in the existing market (Chen, 2012). It can be stated that a new emphasis has been shed on customer relationship management, as this concept has been gradually wide spreading with time in several operating market. Muthoot finance is the principal gold backing corporation in India in provisos of loan selection and the corporation is a â€Å"Systematically significant Non-Deposit captivating NBFC† (muthootfinance.com, 2016). From the company profile it can be seen that Muthoot finance give India’s best gold loans and thus the organization believes that focusing on customer loyalty is one of the major parts to take care of. However, besides gold loan, they provide the facilities of money transfer, foreign exchange, housing finance, insurance as well as travel jango (muthootfinance.com, 2016). Therefore, this specific research work would try to analyze the importance of customer loyalty in Muthoot finance from some different perspectives through an information-rich literature review.   As mentioned by Coelho and Henseler (2012), customer faithfulness is the enthusiasm of the consumers to acquire the manufactured goods from the specific organization and maintain buying the alike from the same brand name for a longer time epoch. However, customer trustworthiness can be also termed as the unremitting buying for a particular brand and at the same time signifying other people to do the similar. Associations are at the present concentrating more on preserving soaring amount of trustworthy consumers that more clients can be recommended through them to patch up a long run business with the product name. Evanschitzky et al. (2012) have mentioned that organisations must follow some exceptional characteristics that can be competent enough in keeping the consumers trading commodities from the brand name devoid of favouring any contestant brand. Preceding studies on consumer allegiance have stated the consumer allegiance into two noteworthy fractions, customer performance and customer approach where both the parts are interrelated to each other. Customer loyalty may be rational or touching factor depending on the node of transaction and base of customer retention. The characteristics of commodities and services are the rational factor whereas the emotional factors are unswervingly connected to the discernment of purchaser towards the association (Jahanshani et al., 2014). Some of the preceding research works have experienced the constraints that influence the purchaser faithfulness and preservation counting the services. These issues can be connected with the consumer faithfulness and withholding as follows: Johnson et al. (2012) have stated that service quality has been gradually becoming one of the major issues of the business that focus on the services as well as the communication procedures. This presently enables the electronic media for communicating with the components outside the business. It can be stated that this sheds importance on gathering of necessary information. Processing several online as well as offline transactions along with the data interchanges procedure among the buyers and the sellers in regards to address space and time consumption. Service excellence from the standpoint of online method can be classified as the degree to which online subsistence of the organization offers competent buying, acquiring and conveying facilities of goods and services in such a method that consumers might be extremely contented with administration (Jyh-Fu Jeng et al., 2012). The professed cost of the consumers refers to the dissimilarity between the settlements of the products that the consumers gain and the price of the products and the services. In that scenario, price and the profit examination plays one of the vital roles in rewarding the needs of the consumers, as the customers are highly concerned in taking happiness in superior reimbursement from the services bearing fewer prices in trading the products and the services. The profits are categorised into four fractions named, manufactured goods advantage, service advantage, individual assistance and image advantage where equivalent four costs are monetary cost, psyche cost, time cost and energy cost. Conveying improved worth to the consumers is an indispensable division of the business approach that facilitates the organization attainment competitive improvement, in order to deal with long term sustainability of the commerce, evaluated to its contestants (Khan, 2012).   As demonstrated by Komunda and Osarenkhoe (2012) in their research work, it can be seen that trust is a clear set of believes that drive the customers towards purchasing a product pr consuming the service from a particular organization. Trust can be defined as the as the self-confidence of the consumers that they experience for the organization making sure the benefits required. However, it can be stated that belief is one of the main significant expression in commerce, especially in online trade operations. Here, truthfulness and generosity works essential position in keeping approval stage at the stage the consumers are enthusiastic to believe (Kwon & Kim, 2012). Martà ­nez and del Bosque (2013) have stated reputation as the inference of uniformity in case of presentation for the long time epoch. Therefore, it can be stated that standing is created from the consisted superiority administration as well innovation amalgamation depending on the time era and the modification in the socio-economic stage. Therefore, it can be stated that the standing of the organizations required to be understood by the consumers not only based on the online survival, but also the complete organization along with its bodily attendance (Pan et al., 2012). As per Prentice (2013), widespread literature proposes that both the marketplace share and the consumer approval leads towards productivity, however, this is not certain that the market share and the customer satisfaction have an affirmative association. Therefore, in this part, some of the significant strategies have been introduced here in details to gain in-depth knowledge of the research topic. It can be stated that company’s association to their consumers is alienated into two separate commerce approaches namely offensive and defensive. Offensive policy deals with magnetizing the new consumers and the defensive strategy try to keep the previously existing consumers. Therefore, it can be stated that in order to focus on customer loyalty, Muthoot Finance is required to attract both the new customers along with the existing customers (Scherer, Wà ¼nderlich & von Wangenheim, 2015). Figure 1: Offensive and Defensive Business Strategies (Source: Scherer, Wà ¼nderlich & von Wangenheim, 2015) Siu et al. (2013) have stated that there exist three phases within customer decision making procedure. In this case, the first phase is defining the brand alternatives, the second phase is reviewing the existing relevant information and the final stage is applying a decision rule. It is regardless to mention that the choices as well as preferences of the customers vary from one product to another product, from one organization to another organization and so on. Therefore, the entire decision making process depends on the preferences of the consumers and the companies are required to provide the customers the best buying experience, so that they become loyal to one particular organization (Tanford, Raab & Kim, 2012). Figure 2: The sequential Multistage Process Model (Source: Toufaily, Ricard & Perrien, 2013) As per Wang and Wu (2012), the major purpose of each organization is productivity and one significant technique for achieving this for an organization is to increase as well as uphold trustworthy consumers. It can be stated that if a corporation spends resources for building consumer trustworthiness without concentrating on productivity, it might lead towards failure in the long run. Therefore, to gain customer loyalty, the organizations are required to focus on both behavioral and attitudinal loyalty of the consumers. However, it can be stated that customer loyalty becomes highly significant to the business of the corporation at times it results in the purchasing behaviour. This following replica can be clarified through major three fundamental objectives like building behavioral loyalty, cultivating attitudinal loyalty and linking loyalty to profitability (Toufaily, Ricard & Perrien, 2013). Figure 3: Structuring and sustaining consumer trustworthiness (Source: Toufaily, Ricard & Perrien, 2013) The adoption of the customer faithfulness programs in the middle of several companies has significantly augmented over the last couple of years and automatically the consumers have turn out to be the focal point of concentration. It has been seen that the customer loyalty programs offer financial as well as relationship rewards to the consumers with the sole principle of making the customers’ brand trustworthy (Kwon & Kim, 2012). There exist five specified group of the customers like non-customers, price switchers, the passive loyal, fence sitters and the committed customers. Therefore, most of the organizations target to grab the attention of all these customers through proper delivery of their services. Muthoot Finance try their best to retain their existing customers and at the same time they tend to design their loyalty programs in such a way, so that the customers get attracted enough towards the company. There exist several economic benefits of retaining the customers like it saves on the acquisition of the customers or the replacement costs. Moreover, it promises of base earnings as obtainable consumers are likely to have a minimum spend per period. Apart from that, retaining the existing customers focus on price premiums, as the existing customers generally do not wait for promotion or the reduction of price before making a decision to buy. Muthoot finance believes that customer loyalty benefits the o rganization from several perspectives like this is comparatively less expensive to keep hold of the consumers that to attract the new customers. It generates huge amount of profits, decreases the making costs and helps in spreading positive word of mouth promotion. Therefore, it can be stated that customer loyalty is one of the strongest assets to the organization, as the success and sustainability of the business largely depends on the number of loyal customers.  Ã‚   Baumann, C., Elliott, G., & Burton, S. (2012). Modeling customer satisfaction and loyalty: survey data versus data mining.  Journal of Services Marketing,  26(3), 148-157. Benoit, D. F., & Van den Poel, D. (2012). Improving customer retention in financial services using kinship network information.  Expert Systems with Applications,  39(13), 11435-11442. Chen, S. C. (2012). The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators.  Journal of Retailing and Consumer Services,  19(2), 202-210. Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context.  Social Behavior and Personality: an international journal,  40(8), 1271-1283. Coelho, P. S., & Henseler, J. (2012). Creating customer loyalty through service customization.  European Journal of Marketing,  46(3/4), 331-356. Evanschitzky, H., Ramaseshan, B., Woisetschlà ¤ger, D. M., Richelsen, V., Blut, M., & Backhaus, C. (2012). Consequences of customer loyalty to the loyalty program and to the company.  Journal of the Academy of Marketing Science,  40(5), 625-638. Jahanshani, A. A., Hajizadeh, G. M. A., Mirdhamadi, S. A., Nawaser, K., & Khaksar, S. M. S. (2014). Study the effects of customer service and product quality on customer satisfaction and loyalty. Johnson, M. D., Herrmann, A., Huber, F., & Gustafsson, A. (Eds.). (2012).Customer retention in the automotive industry: quality, satisfaction and loyalty. Springer Science & Business Media. Jyh-Fu Jeng, D., & Bailey, T. (2012). Assessing customer retention strategies in mobile telecommunications: Hybrid MCDM approach.Management Decision,  50(9), 1570-1595. Khan, I. (2012). Impact of customer satisfaction and retention on customer loyalty.  International Journal of Technology Enhancements and Emerging Engineering Research,  1(2), 106-110. Komunda, M., & Osarenkhoe, A. (2012). Remedy or cure for service failure? Effects of service recovery on customer satisfaction and loyalty.  Business Process Management Journal,  18(1), 82-103. Kwon, K., & Kim, C. (2012). How to design personalization in a context of customer retention: Who personalizes what and to what extent?.  Electronic Commerce Research and Applications,  11(2), 101-116. Martà ­nez, P., & del Bosque, I. R. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction.International Journal of Hospitality Management,  35, 89-99. Pan, Y., Sheng, S., & Xie, F. T. (2012). Antecedents of customer loyalty: An empirical synthesis and reexamination.  Journal of Retailing and Consumer Services,  19(1), 150-158. Prentice, C. (2013). Service quality perceptions and customer loyalty in casinos.  International Journal of Contemporary Hospitality Management,25(1), 49-64. Scherer, A., Wà ¼nderlich, N., & von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.  Mis Quarterly,  39(1), 177-200. Siu, N. Y. M., Zhang, T. J. F., & Yau, C. Y. J. (2013). The roles of justice and customer satisfaction in customer retention: A lesson from service recovery.Journal of business ethics,  114(4), 675-686. Tanford, S., Raab, C., & Kim, Y. S. (2012). Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels.International Journal of Hospitality Management,  31(2), 319-328. Toufaily, E., Ricard, L., & Perrien, J. (2013). Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model.  Journal of Business Research,  66(9), 1436-1447. Wang, C. Y., & Wu, L. W. (2012). Customer loyalty and the role of relationship length.  Managing Service Quality: An International Journal, 22(1), 58-74.

Wednesday, November 20, 2019

(Human Resourse) Darkside report abot US Class Action Lawsuit Essay

(Human Resourse) Darkside report abot US Class Action Lawsuit - Essay Example According to David Garrison, one of the counsels representing the women, Johnston law firm was representing hardworking and courageous women who represented thousands of others to fight against Wal-Mart practice of discriminating its female employees (Miles, and Harry, 1969). Being the third discrimination case against the store, Phipps v. Wal-Mart involved three plaintiffs who were employed in the region 43. The three women included Cheryl Phipps, Bobbi Millner and Shawn Gibons. One of the major complaints that were aired by the women is that they have waited for more than 10 years since joining the store without getting any salary increment or promotion. According to this case, women employees who were working on hourly positions were receiving far less wages as compared to men holding similar positions. Despite the regular reports that the senior management was receiving from women employees, there was no step that was taken to reverse the situation. In addition, women complained that they were promoted less frequently as compared to their male counterparts. On her part, Cheryl Phipps stated that despite her long time service in the stores and representing the stores manager while he was away, the management did not allow her to join Wal-Mart Management Trainee Program. As a result she lacked adequate skills to join the management team. This resulted to acceptance of a less experienced male employee to the program. Bobbi Millner complained of being paid far less annual salary as compared to a male assistant manager who was less experienced. Shawn Gibbons on the other hand complained of been denied chances to join Wal-Mart Managemen t Trainee Program despite her six years experience as the store’s employee. Wal-Mart v. Dukes is another notable case that was lodged by Dukes, one of the current employees. According to Dukes, there was sex discrimination in Wal-Mart that entailed denying women reasonable

Monday, November 18, 2019

Literacy assignment Essay Example | Topics and Well Written Essays - 250 words

Literacy assignment - Essay Example Poverty is seen to be strongly connected with academic achievement in America. This paper will examine the effect of socio-economic status on academic achievement and literacy. Studies prove that the most important period for kids to build up foundational capabilities on which all succeeding development builds is the first 5 years of life. The most remarkable advancement in linguistic and cognitive achievements is developed during this period. (Diener and Wright, 2003) Emotional, communal, dictatorial and ethical dimensions are also entangled with these early developmental years. These all are significant areas that will necessitate focused attention to build up correctly. Children of poor families are more prone to have troubles in gaining literacy than children of middle or upper class families. Sadly, America possesses extremely high rates of upbringing poverty. In addition, it becomes nearly impossible for the poor families to come out of poverty after they get stuck in it. (Prue tt and Jackson, 2006) Several studies have shown strong association between family poverty and young individuals’ literacy, health and conducts. Income of family strongly affects children’s aptitude and attainment and leaves an impact on their long-standing emotional outcomes. Hence the connection between family earnings and a child’s academic outcomes is much more multifaceted than other factors.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   References Diener, M.

Saturday, November 16, 2019

Assessment Philosophy Essay Example for Free

Assessment Philosophy Essay In my opinion, assessment is what teachers do in order to better understand where their students are on the cognitive learning level of a subject matter. Assessment is a continuous process that takes time and understanding. As a teacher I will constantly assess my students by getting feedback from them in class. I feel that it is important for me to do this as a teacher, so I know which students need more attention on certain areas of the subject. By assessing my students, I will gain knowledge on how to use types of differentiated instruction where necessary. I believe assessment is a tool used to evaluate both the teaching and learning of  content of the student. A variety of assessment tools should be utilized to effectively reach students strengths. I realize that children learn differently and at their own pace. The types of assessment I will use to determine if my students have gotten where I want them to go will vary. Samples of my formative assessment tools I would use in the classroom would include informal and formal questioning, oral presentations, peer evaluations, variety of projects, quizzes, test, demonstrations, drawings, and web quest observations. We all have strengths and weaknesses and we all have different means of  demonstrating each. If I use a lot of assessments, and vary the types I use, it gives my students the best opportunity to show me what they have. I will allow students the opportunity to pick from various projects that will enhance their learning ability, so I can see what they are able to accomplish. As a teacher I will need to use assessments in my classroom to determine how to act upon the assessment to improve the students’ learning. I think assessments are an important part of being a successful teacher and I hope to encourage my students and show that I care about each one of them.

Thursday, November 14, 2019

Comparing Tolstoy’s novel, The Death of Ivan Ilyich and the Russian Sta

Comparing Tolstoy’s novel, The Death of Ivan Ilyich and the Russian State In Leo Tolstoy’s novel The Death of Ivan Ilyich, the title character’s life changes in several important ways during the course of the story. First, his relationships with the people in his life change. Secondly, he engages in different â€Å"forms of diversion† as his life goes through different stages. Thirdly, his attitude towards wealth and possessions changes near the end of his life. In addition, we also see a gradual realization and acceptance of death. One could draw interesting parallels between the progression of Ivan Ilyich’s character and the Russian state and leadership in the latter part of the Imperial period. The changes in Ivan’s relationships with other people are seen best with his friends and family. Through most of the story, we see that he chooses friends based on social standing. He even applies this to his family, as illustrated near the beginning. His younger brother, having only obtained an appointment in the Railway Division, is labeled a failure by his family and avoided at all costs. Ivan Ilyich’s relationship with his wife is also of particular interest. He seems fairly happy while a newlywed, but becomes quite annoyed with his wife for creating â€Å"distasteful and ill-mannered scenes† (Tolstoy 56; ch. 2) around the time of her pregnancy. At first he tries to ignore her by carrying on with his former social life, but eventually finds that his work is the only excuse that can get him away from her. He goes on avoiding his wife with varying success until the onset of his illness, being confined more and more to his home. During this last st age of his life, he purposely starts arguments with his family, ... ...was unable to control it any longer. The Duma which he had created instantiated a new provisional government and Nicholas finally abdicated the throne. As has been demonstrated, character changes in Tolstoy’s The Death of Ivan Ilyich find parallels in Russian power specifically through its rulers’ foreign and domestic policies. Though never expressly implied, one can assume that the author, having been quite politically involved, considered such things while writing his novella. We must not put biting social and political satire past a man who, among other things, was involved in the mass emigration of oppressed Russian Jews to the United States and Canada (Riasanovsky 397). Works Cited Riasanovsky, Nicholas V. A History of Russia. 6th ed. New York: Oxford, 2000. Tolstoy, Leo. The Death of Ivan Ilyich. Bantam Classic ed. New York: Bantam, 1981.

Monday, November 11, 2019

Case Study: Ocean Carriers Essay

Executive summary Ocean Carriers is contemplating the opportunity of stipulating a 3-year leasing contract that would require commissioning the construction of a new vessel. In the short term applied hire rates are decreasing, just as they should be on the recovery side starting 2003. While signing a new client and therefore expanding the business, the aforementioned investment should be undertaken in Hong Kong. Furthermore, a 15year project is preferable, thus scrapping the vessel at an estimated price of $5M in order to reinvest that amount and avoid facing heavier upcoming costs. Although the longer lasting project (25 years) guarantees a higher net present value and forecasted rates seem to be increasing, less agility on future market occasions, increasing hire rates volatility and risks to bear for the corporation must be considered. Moreover, the alleged strong correlation between number of shipments and hire rates is being questioned. Summary of facts Provided that Ocean carrier’s fleet doesn’t present a ship which meets the new customer’s requirements and that a fairly long time is needed to build a new one, the management has to decide in 2001 whether to commission a vessel for a 3-year time charter beginning in 2003 at an initial daily hire rate of $20,000 growing at a pace of $200  per year of contract. Statement of the problem Many factors are to be considered such as the daily hire rate and operating cost trends, the supply and demand of iron ore and steel which form the 85% of capesize dry bulk carriers’ shipments. The headquarter location, on which the tax regime depends, is too a   critical decision: while in Hong Kong the operations would be exempt from tax, they would account for 35% on profit in New York. Analysis For a better comprehension of the problem, we first focused on some possible outcomes depending on supply and demand tendency. In the short term, an excess of supply (63 new vessels) and no major forces influencing the demand will cause the hire rates to drop. Also, if the consulting group is to be fully trusted, a sharp decrease in iron ore vessel shipments will drive down prices as well. Looking at a longer horizon, supply and demand drivers are mainly, for the latter, the world economy as a whole and trade patterns i.e. the longer distance the more demand, and for the former the efficiency and size of vessels (negative correlation), the demand for shipping capacity and the age of the ships. These factors reveal positive long-term effects. Due to Australian ad Indian demand rocketing, exports will expand along with higher trading volume. Moreover, Ocean carriers presents an advantage with regards to their ships: they are bigger and newer thus deserving a plus 15% factor over standard prices. Nevertheless, adverse aspects should be taken into account as well, such as the inefficiency in building a new vessel (2 years) which could lead to a growing demand for net working capital in order to strengthen the company’s financial position and make it able to face sudden cash outflows. In addition, given their better growth pattern, Ocean Carriers should favour the spot and not the time daily hire rates instead of locking themselves up in long term, less flexible contracts. Our view for the long run is definitely positive though not outstanding, with future growth resembling the inflation level. Considering the mentioned facts as well as all the assumptions, the choice that has to be made will be primarily influenced by the daily hire rates. These factors are the most  volatile and difficult to predict and influence income, profit and finally cash-flows. Ms   Linn’s decision should evaluate different and unpleasant outcomes before taking a decision based only on cash-flows’ NPV.   Firstly, when comparing Hong Kong’s and new York’s NPV, the no tax zone is clearly the better choice (see table 3 and 4 for calculations), with the 35% straight-line american taxation killing most of the profits from the investment’s first years. Even if we consider an accelerated depreciation system (MACRS) and compare equivalent profits, annuity figures are still worse for taxed areas (graph 3). From this calculation we begin to see how actual cash-flow equivalent annuities are not markedly different between the 15 and 25-year no-tax projects. If accurately analysed, inter-period NPVs show an unexpected picture (table and graph 1). If the reinvestment of the scrap value could guarantee a real rate of return similar to the discount used (discount rate=9%,inflation rate=3%,real discount=5,83%), the two NPVs move closer. This partially explains why, of the two, the shorter investment is the best : a substantial chunk of the 25-year project’s NPV (74%) is created in the latter period of the investment (2017-2027) when prices are hardly predictable, more volatile and easily influenced by present expectations. $610.159,93 supplementary cash income are not worth 10 more years of holding period: operating and survey costs become too heavy to sustain the additional period of investment. We carried on our analysis by looking at the hire rates and their expected value. The strong correlation between charter rates and shipments reported by the consulting firm is now being took into consideration (table and graph 2). The outsourced analysis states that when shipment numbers rise so should the same charter rates. Unfortunately this is wrong under a statistical point of view: whilst shipments and 3-year hire rates seem actually slightly related, the number of shipments and the spot rates go surprisingly in   the opposite direction (Pearson correlation index=(0.3783)). Hence, long term NPV needs to be managed carefully being based on assumptions not  entirely true. Recommendations The 15-year, no-tax investment is the right choice.  The NPV of this project turns out to be positive, leading us to recommend the signature of the contract. Turning down this operation would mean wasting future earnings. Furthermore, the 25-year project is unsafe : it could dry out the company’s cash and equivalents and prevent the reinvestment of the scrap value ($5M) in more profitable projects. The extra return doesn’t justify a 10 year longer investment based on many unreliable assumptions, not supported by statistical data and which does not grant the flexibility that a shorter one would.

Saturday, November 9, 2019

Political factors affecting business Essay

Monitoring, understanding, and adapting to the political environment is absolutely essential for any business, because it significantly affects every apect of their working. Some political factors includeisPOLITICAL FACTORS AFFECTING BUSINESS Monitoring, understanding, and adapting to the political environment is absolutely essential for any business, because it significantly affects every aspect of their working. Some political factors include †¢Stability of the government †¢Government type- monarchy, democracy, theocracy, etc. Economic policy of the government †¢Trade policy †¢Diplomatic events in surrounding countries Furthermore, political context can change for the foreseeable future. POLITICAL FACTORS AFFECTING BUSINESS Monitoring, understanding, and adapting to the political environment is absolutely essential for any business, because it significantly affects every aspect of their working. Some political factors include †¢Stability of the government †¢Government type- monarchy, democracy, theocracy, etc. †¢Economic policy of the government Trade policy †¢Diplomatic events in surrounding countries Furthermore, political context can change for the foreseeable future. POLITICAL FACTORS AFFECTING BUSINESS Monitoring, understanding, and adapting to the political environment is absolutely essential for any business, because it significantly affects every aspect of their working. Some political factors include †¢Stability of the government †¢Government type- monarchy, democracy, theocracy, etc. †¢Economic policy of the government †¢Trade policy Diplomatic events in surrounding countries Furthermore, political context can change for the foreseeable future. POLITICAL FACTORS AFFECTING BUSINESS Monitoring, understanding, and adapting to the political environment is absolutely essential for any business, because it significantly affects every aspect of their working. Some political factors include †¢Stability of the government †¢Government type- monarchy, democracy, theocracy, etc. †¢Economic policy of the government †¢Trade policy †¢Diplomatic events in surrounding countries Furthermore, political context can change for the foreseeable future. POLITICAL FACTORS AFFECTING BUSINESS Monitoring, understanding, and adapting to the political environment is absolutely essential for any business, because it significantly affects every aspect of their working. Some political factors include †¢Stability of the government †¢Government type- monarchy, democracy, theocracy, etc. †¢Economic policy of the government †¢Trade policy †¢Diplomatic events in surrounding countries Furthermore, political context can change for the foreseeable future.

Thursday, November 7, 2019

Religious Freedom Research Paper Example

Religious Freedom Research Paper Example Religious Freedom Paper Religious Freedom Paper Essay Topic: Religion Most people living in the United States assume that their first amendment rights, more specifically freedom of religion, are inherent; and they are. Religion has a long history; the first recorded religion was in Mesopotamia around 5000 BCE (Britannica). With more and more countries becoming modernized and recognizing peoples individual rights, however, how many still deny freedom of religion? Is separating church and state an indispensable element in protecting a citizens freedom of religion, or could some laws attaining to religion be beneficial in protecting religious freedom? This essays function is to answer the above questions and give a further understanding to religious freedom around the world. One of the main reasons why pilgrims decided to travel across the Atlantic Ocean to a new world in 1620 was to escape the religious persecution in England (Mayflower: A Story of Courage, Community, and War by Nathaniel Philbrick). A lot may argue that this is why religious freedom (and for the most part today, tolerance) is so evident in our country. On the opposite side of the spectrum, however, look at Saudi Arabia. The country formed, in part, due to a holy war, has a monarchial government, and adopted the Islamic holy text, The Koran, as its constitution (BBC). It also prohibits any religion except for a conservative version of Sunni Islam (US Department of State). It wouldnt be accurate, however, to assume that every countrys current-day religious tolerance depends on its foundation. Take Cuba for example: the country was founded by the Spanish, who formed it into a Catholic nation. When Fidel Castro took over power, he made Cuba a totally atheistic nation (NCRonline). The point Im making here is that although some countries with religious tolerance are founded on such beliefs, some are not and gravitate towards a different belief than what was originally intended. The ancient Persians, more specifically Cyrus the Great, founded the first religious freedom law in the 6th century BC. However, you have to understand that freedom of religion, religious tolerance, and freedom of worship are all different and have all varied to some degree in the past. Most countries today allow the freedom of religion, and extremely tolerant countries like the United States or Canada allow the freedom to assemble and worship. On the other hand, you have countries like Sudan. Sudan allows limited tolerance of other religions, but has declared Islam as its national religion and requires all laws be inspired by it. Even to a more extreme, you have China, more specifically the Peoples Republic of China, which allows very limited freedom of religion and expressively disallows the gathering in groups to worship (however, one must understand that because Chinas two main religions, Confucianism and Daoism, dont have gods, its difficult for Westerners to understand this religious intolerance) (US Department of State). Like I stated before, and as many Americans know, the first amendment to the Constitution declares separation of church and state; it expressively declares that no law shall infringe upon or discriminate against any religion. One must ask himself, then, why is every piece of currency in the US engraved with the phrase In God We Trust, or why does the Pledge of Allegiance to the United States include the phrase Under God? These two cases, although controversial, bring up an interesting point. Because this essay is an evaluation essay as apposed to a persuasive work, I will not discuss or imply my positions on these phrases; rather, we must realize that the basis for these phrases foster a more interesting idea: is total separation of church and state in the best interest of the common citizen? In a 100% atheistic government, there would be no law favoring a religion, but at the same time, there would be none protecting the establishment or worship of another (a law protecting this would actually be reversed discrimination, therefore discrimination in itself). In the United States, its illegal to discriminate against an individual because of their religious preferences. Every government has some form of religious law, whether it is favoring a certain religion (like Islam in Saudi Arabia), attempting to separate itself from religion while protecting an individuals rights (like Canada), or acclaiming itself as atheistic (Cuba under Castro). While there has always been religious intolerance in the world, the most recent extreme form is modern day terrorism. For this paper, lets examine the most recent and notable terrorist attacks: 9/11. On the morning of September 11, 2001, Islamic suicide terrorists boarded four commercial jet airlines, flew two of them into the World Trade Centers, one into the Pentagon in Washington, and attempted to fly one in the direction of Washington D. C. Osama Bin Laden, the mastermind behind the deadly attacks, declared a holy war against the United States. In summary, the radical Sunni Islamic sect Al-Qaeda opposes the United States position on separation of church and state and declares that You are the worst civilization witnessed by the history of mankind: You are the nation who, rather than ruling by the Shariah of Allah in its Constitution and Laws, choose to invent your own laws as you will and desire. You separate religion from your policies, contradicting the pure nature which affirms Absolute Authority to the Lord and your Creator, (The Guardian) as stated in Bin Ladens Letter to America. There will always be religious differences in this world, and it cannot be expected that all countries will be as tolerant as the United States is when it comes to a plethora of religions. Is it the United States job to help spread a belief of religious tolerance in this world? How should we go about doing it if so? If not, do we only take a defensive stance toward another terrorist attack like 9/11? Our only option is to sit back and see how the War Against Terror plays out and how other extremist groups respond. Im just glad I live in a country where I get to believe what I want, think what I want, wear what I want, and be myself. In conclusion, there are many different religions in this world, and every country takes its own approach in tolerance. In the United States, we have laws pertaining to the separation of church and state along with laws restricting discrimination due to religion. Terrorism is more prominent than ever, and 9/11 enacted a War Against Terror that still rages on today. Maybe one day, the world will see eye-to-eye on religious tolerance, but until then, lets be glad that we live in a country where we get to worship whatever we want.

Monday, November 4, 2019

Electronic Evolution in Negotiability of Negotiable Instruments Essay

Electronic Evolution in Negotiability of Negotiable Instruments - Essay Example Throughout the legislative process, attention was constantly given to the areas like, Governments, banks, trading and other interested circles. The Convention applies only to international bills of exchange and international promissory notes when they comply with certain requisites of form. The use of an instrument governed by the Convention is thus entirely optional. Ratification or accession by a State does not subject all international instruments issued in that State to the legal regime of the Convention but merely opens the door for bankers and merchants to opt for this new legal regime if they deem it preferable in their professional judgment.(1) The United Nations Commission on International Trade Law Model Law on Electronic Commerce 1996 (2)is a set of rules that provides a model for reform in this context. It is recommended that the Model Law should be adopted to increase certainty in relation to the enforceability of electronic bills of exchange. The Convention defines the terms "bill of exchange" and "promissory note" and states the conditions on which a bill of exchange or promissory note is considered to be int ernational. A bill of exchange is a written instrument which contains an unconditional order whereby the drawer directs the drawee to pay a definite sum of money to the payee or to his order, on demand or at a definite time. It should be dated and it should be signed by the drawer. A promissory note is a written instrument which contains an unconditional promise whereby the maker undertakes to pay a definite sum of money to the payee or to his order; on demand or at a definite time and it should be dated and it should be signed by the maker.(3) Modern commercial practice has been influenced to a considerable degree during the years by electronics and computers in numerous ways. With all scientific developments within the business environment the pace of adjustment corresponds to a challenge to the traditional legal notions regulating patterns of trade. The development of such electronics and computers influence the instruments of trade also. Before taking peer in to the impact of such electronic evolution in negotiability of Negotiable instruments, let's have deep look into the scope of Convention on international transaction with reference to Bills of exchange and Promissory notes. Scope of the Convention In its desire to win commercial acceptance and free circulation of its instruments in international commerce, the Convention firmly upholds the principle of negotiability. The Convention considers the jurisdictions as per a

Saturday, November 2, 2019

Pressure Ulcer among Geriatric Pateints in Long Term Care Research Paper

Pressure Ulcer among Geriatric Pateints in Long Term Care - Research Paper Example The attitude of a caring nurse on any condition inflicting patient has either a direct or indirect outcome on the patient. Positive attitude has been given credence of a good outcome of the patient while negative one has had bad outcomes (Maklebust, 2000, pg.292). Knowledge of the nurse on condition of the patients also has been credited to a good outcome and the two (attitude and knowledge) work hand on hand. By knowing the attitude and knowledge, the research will unravel what is the reason beneath bad outcome and almost no sustainable pressure ulcer prevention on geriatric patients. First the literature will have the worldwide view of the title then narrow down my countries view of the subject. The literature review will only be done using scholarly material and journals of many authors of the subject. Then I will contrast and compare many of the scholastic journals authors view on the subject with keen interest on areas in which the authors are in disagreement while at the same time criticizes some aspects of the methodology. In the literature review, I will highlight exemplary studies and the gaps in the research while showing how my study relates to the previous studies and the literature in wholesome. Finally, a conclusion will be drawn by bringing into light what the literature says. This because the internal validity is at the core of inference and the study and is aimed to identify the area of more research, hell in human resource allocation and provide information about the existence of condition inclusion and exclusion